AT&T warns customer that emailing the CEO will result in a cease and desist letter
Sure, Steve Jobs might be a one-man email PR machine , but his pal Randall Stephenson at AT&T doesn’t appear to be quite as gregarious — as reader Giorgio Galante found out today, sending AT&T’s CEO two emails in two weeks results in a phone call from AT&T Executive Response Team and a warning that further emails will result in a cease and desist letter. What did Giorgio’s emails say? The first was a request to bump up his iPhone eligibility date and a request for a tethering option, and today’s outlined his displeasure with AT&T’s new data rates and ultimate decision to switch to Sprint and the EVO 4G. That prompted Brent to call Giorgio back and thank him for the feedback, but also politely warn him that further emails would be met with legal action. Ouch. As you’d expect, AT&T just lost itself a customer.
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